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We want every NIXOID customer to be happy with their watch. If you need to cancel an order or request a return, please review the policy below.
Orders can be cancelled within 60 minutes after purchase.
After 60 minutes, the order may already be in production or preparation for shipment and cannot normally be cancelled. If you contact us after this period, we will do our best to help, but cancellation cannot be guaranteed.
Approved cancellations are refunded to the original payment method. Please allow up to 5 days for the refund to be processed, depending on your bank or payment provider.
You may request a return within 14 calendar days from the date you receive your order.
To be eligible for a return, the watch must be:
Returns requested after 14 calendar days cannot be accepted.
If your watch arrives defective or you receive a completely different product from the one you ordered, please contact us as soon as possible.
Depending on the situation and product availability, we may offer:
If a replacement is not available, we will provide a refund or another suitable solution.
Return shipping costs and any additional customs charges related to a return are the customer's responsibility, unless the return is due to an error on our part or a defective/incorrect item.
Please contact us before sending anything back. Do not send your purchase to the manufacturer without receiving return instructions from us.
Once the return shipment has been sent, please provide the tracking number.
Approved refunds are issued to the same payment method used for the original purchase.
After we confirm the refund, it may take 7–14 business days for the funds to appear on your account, depending on your bank or payment provider.
Please contact us before sending your order back:
info@nixoid.store
Include your order number and a brief description of the reason for the return. If the item is defective or incorrect, please also include photos when possible.
We will provide the appropriate return instructions and help you through the process.
